Pay per investigation, not per token.
Every plan is priced around the unit that matters: incidents Nami investigates with your team. Start small on Starter, scale on Pro, or talk to us about Enterprise.
Starter
For small teams getting started with AI-powered investigations.
- ~25 investigations per user / month, pooled across your team
- Investigation chat with Nami
- Connect runbooks, repos & logs
- Up to 3 users (1 admin + 2 members)
- Team tool & custom tool catalog
- Per-team communication styles
- Additional ticket templates
14-day free trial for new organizations. Credit card required; cancel anytime before the trial ends and you won't be charged.
Pro
Most popularEverything your team needs to investigate and resolve at scale.
- ~100 investigations per user / month, pooled across your team
- All connected sources
- Unlimited users & teams
- Team tool & custom tool catalog
- Per-team communication styles
- Unlimited ticket templates
- Admin dashboard + usage analytics
- Knowledge-gap SOP drafts
- Self-serve investigation packs + optional auto-refill
14-day free trial for new organizations. Credit card required; cancel anytime before the trial ends and you won't be charged. Need more volume? Buy investigation packs in Billing, or enable auto-refill.
Enterprise
For organizations that need security review, SSO, and guaranteed support.
- Custom investigation volume
- Everything in Pro
- SSO / Microsoft Entra ID
- Audit log exports
- Security review & DPA
- SLA & priority support
- Contractual overage terms
Tailored onboarding for teams of 50+. Tell us about your environment and we'll scope the right rollout.
Team plans
Predictable pooled investigation volume on one invoice — talk to us. No self-serve Team checkout. Everything in Pro · invoiced (PO / net-30) · onboarding · named contact · quarterly volume review.
| Plan | Price | Users | Volume | Contact |
|---|---|---|---|---|
| Team 15 | $599/mo | up to 15 users | ~1,500 pooled investigations/mo | Talk to us |
| Team 40 | $1,499/mo | up to 40 users | ~4,000 pooled investigations/mo | Talk to us |
| Team Unlimited | $2,999/mo | unlimited users | ~8,000 pooled investigations/mo | Talk to us |
Contract overage: $1.50/investigation in blocks of 100 ($150).
Work with a member of the NamiFlow team. Limited to three teams.
An 8-week engagement, invoiced upfront — $5,000 ($2,500 for small teams). If you convert to an annual contract, 100% of the fee is credited toward it. You pay the annual price and get fourteen months instead of twelve.
- Weekly support from the NamiFlow team and direct roadmap influence
- A founding price locked for 12 months
- 100% of the fee credited to a 12-month annual contract if you convert
- Named deliverable: a written ROI measurement using your own numbers
Selective by design — capped at three teams so each gets dedicated attention. A demo, a workflow discussion, and a historical/sanitized test case are always free; only the 8-week engagement against real environments is paid.
Limited to three teams
Reviewed personally · NamiFlow-led
FAQ
Pricing questions
What counts as an investigation?+
An investigation is a thread where Nami actually worked the problem — you describe an incident, she searches your sources and investigates with you. Threads you cancel before Nami begins investigating (for example, while she's still asking clarifying questions) don't count. Once underway it counts whether or not you mark it resolved — and if her clarifying questions alone helped you resolve it, that counts too. Investigation counts are approximate: exceptionally large investigations — a small minority with unusually heavy research volume — may count as more than one. Your plan's included investigations are a shared pool across your whole team, not a per-person allowance.
What happens when we use all our included investigations?+
New investigations pause until you add capacity. An org admin can buy investigation packs — 50 additional investigations for $150 — from Settings → Billing. Optionally enable auto-refill there so a pack is charged to your saved card when the pool runs out; auto-refill is off by default and never charges without that opt-in.
Which sources can Nami connect to?+
Out of the box today: Confluence, Google Drive, GitHub, CloudWatch, Datadog, and Jira. She indexes connected knowledge, code, and logs so a single question can search across them. Google Drive is shared-folder access (Viewer to NamiFlow’s reader). Jira is used for escalation create and optional comment writeback on linked issues. Connectors marked coming soon in the product (for example Notion or GitLab) are not available yet.
What access does Nami need to my systems?+
Read access by default. Confluence, Google Drive, GitHub, and Jira connect over OAuth (Drive folders via Viewer share to NamiFlow’s reader); CloudWatch through a cross-account IAM role you create and can revoke; Datadog via API/app keys. You pick which sources to connect and can disconnect any of them at any time. Nami does not deploy code, commit code, edit runbooks, modify logs, or change production. The only writes are Jira escalation actions — create an issue or post an update/comment on a linked issue — and each happens only when a person clicks.
Is my data secure?+
Access is role-based and scoped per team, so members only see the tools and sources they're assigned. Connector credentials are encrypted, and all data is encrypted at rest and in transit. Admins control members, teams, and connected sources from a single dashboard.
Can I try NamiFlow before committing?+
Yes. New organizations get a 14-day free trial on Starter or Pro. A credit card is required at signup; you won't be charged until the trial ends. Cancel anytime during the trial and you won't be billed. Existing organizations that already subscribed are not eligible for another trial.
What can Nami do with Jira today?+
When an investigation escalates, Nami can draft a ticket from your templates. With Jira connected, a person can create the issue in Jira in one click and later post investigation updates as comments on that linked issue. When lifecycle comments are enabled for your org, Nami can also post a brief comment when an escalated investigation is resolved or cancelled. Nami does not change production systems through Jira beyond these ticket writes.
How do teams and access work?+
Admins create as many teams as they need and assign members, tools, and a communication style to each. Each team sees only the tools they're given, and Nami answers in that team's style. Investigations can hand off across teams via investigation ID so context isn't lost.
What is the Founding Partner Program?+
A paid 8-week engagement — $5,000, or $2,500 for small teams — where you run Nami against real production incidents with weekly support from the NamiFlow team. Invoiced upfront, and 100% of the fee is credited toward a 12-month contract if you convert. You pay the annual price and get fourteen months instead of twelve. Limited to three teams at a time and reviewed personally — apply via the contact page. A demo, a workflow discussion, and a historical/sanitized test case are always free; only the 8-week engagement against real environments is paid.